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Contact

Get in Touch

Phone, email, or reservation form — we will reply as quickly as we can.

Get in Touch

How to reach us

Phone

By Telephone

+81 267-42-2181

Available 24 hours, every day.
The fastest way to confirm a same-day ride.

Email

By Email

karuizawa@matsuba-taxi.com

Recommended for English inquiries and detailed itineraries. Reply usually within one business day.

Office Hours

Dispatch Hours

24 hours

Every day of the year — including weekends, holidays, and New Year.

About English support: Many of our drivers and dispatch staff speak English. However, during certain hours an English-speaking operator may not be immediately available by phone. In that case, please email us, use the reservation form below, or ask your hotel front desk to assist with the call.

Reservation Form

Reserve by form

For sightseeing tours, airport transfers, and bookings made in advance.

After we receive your request, we will reply by email to confirm vehicle, pickup time, and estimated fare. Your reservation is finalized once you receive our confirmation.

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Or by Phone

Prefer to Call?

Our dispatch line is open 24 hours.

+81 267-42-2181

Open 24 hours