Frequently Asked Questions

Reservations are recommended, especially during weekends, holidays, and the summer season. Same-day bookings are accepted depending on vehicle availability.

Yes. We provide airport transfers between Karuizawa and major airports including Narita, Haneda, and Matsumoto Airport. Advance reservations are required.

Yes. We offer private sightseeing tours around Karuizawa, Kusatsu Onsen, and nearby areas. You may also customize your own itinerary.

Yes. English-speaking drivers are available upon request at no additional charge. Please let us know when making your reservation.

We accept cash and major credit cards.

Yes. Alphard and Hiace vehicles can be reserved in advance, subject to availability.

• Standard Taxi: Up to 4 passengers
• Esquire: Up to 5 passengers
• Toyota Alphard: Up to 6 passengers
• Toyota Hiace Grand Cabin: Up to 9 passengers

If you are traveling with multiple large suitcases, golf bags, skis, or strollers, we recommend booking an Alphard or Hiace. Please let us know the number of passengers and pieces of luggage when making your reservation.

Yes. Child seats are available upon request. Please tell us the child's age before your trip.

Yes. Foldable strollers and wheelchairs can be accommodated. Please inform us in advance.

Yes. Multiple stops are welcome. Simply tell us your preferred itinerary when booking.

Yes. We offer private charter services for sightseeing, shopping, business, and golf trips.

Regular taxis operate on a taximeter. Charter tours and certain large vehicles are charged at fixed charter rates.

No. Highway tolls, parking fees, and certain entrance fees are charged separately unless otherwise stated.

Yes. Please note that a road maintenance fee may apply when using the Shiraito Falls toll road.

Yes. We can provide transportation to Kamikochi. Please note that private vehicles cannot enter the central Kamikochi area, so the drop-off location is the designated access point.

Yes. Please send us:

• Date
• Pickup time
• Pickup location
• Destination
• Number of passengers
• Number of suitcases
• Preferred vehicle (if any)

We will reply with availability and an estimated fare.

We recommend booking at least several days in advance. During spring, summer, autumn weekends, and holidays, earlier reservations are strongly recommended.

• Up to the day before: Free
• Same day: 50% of the fare
• No-show: 100%